Please feel free to email support if there are any questions you may have. We welcome feedback.
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you!
Pre Sale Questions
Question: “When does my order ship?”
We ship orders out daily. We strive to ship same day orders if the order is placed prior to 2:00 pm Arizona Time. If an order is placed after 2:00, that order will be put in the shipping que to ship out the following business day.
Question: “How many TM5’s can be wired together?”
The TM5 harness that is sold separately was gauged to handle 4 TM5 lights on the same circuit. It was built with 2 leads to wire into 2 lights. If you add another set you will need to splice into the wire harness. Again, it was engineered to handle the current of 4 TM5s.
Question: “How do I join team NACHO?”
There are 3 ways to be considered Team NACHO. First off, you’re an employee, and as NACHO continues to grow career opportunities will be posted so stay tuned for those openings. Second, you are a brand ambassador which NACHO seeks to find qualified partners that share the same passion and drive as we do. Ambassador applications can be found under the Team NACHO tab on our website. Third is by repping the brand with either our top tier line of lighting products, Apparel, or even a sticker on an ice chest. We feel the love, believe me.
Question: “Are customs fees charged for international shipment?”
International shipments are marked with the value of your purchase price. International customers are responsible for any tariffs or customs fees that may be associated with their shipment.
Question: “Response Time?”
NACHO is a small team with big ambitions. We will do our best to get back with everyone’s phone call or email questions same day.
Question: “Is there a military or first responder discount?”
Please reach out to support@NACHOOFFROADTECHNOLOGY.COM with your information. We support all military, ex-military, and first-responders.
Question: "Is there a warranty on your products?"
We offer a limited lifetime warranty on all our light products. What that means is if there is a manufacturer failure on the light we will make sure we get it repaired or replaced for the life of the product. Our High Boy Shop light is a 5 year limited lifetime warranty and all our mounts are 2 years limited lifetime.